Frequently asked questions
Before you arrive
What guests ask us before arriving at Hidalgo 21: the stay, the rooms, how to book and what is walkable in San Miguel.
Your stay
What time are check-in and check-out?
Check-in is from 3:00 pm to 11:00 pm, and check-out is at 12:00 pm.
What does a stay at Orchid House San Miguel de Allende include?
Breakfast included, concierge from 7am to 11pm, high-speed internet, an in-room safe, air conditioning, an in-room minibar, cable TV with Netflix, Mexican capsule coffee, wake-up service, daily housekeeping, Egyptian cotton linens, a hydromassage shower, and an iron and board.
How do I reach the house after hours?
The concierge is available from 7:00 am to 11:00 pm; after that, over WhatsApp.
How do I get here from the airport?
Bajío airport (BJX) is 95 km away, 1h20 to 1h45 by car; Querétaro is an hour.
Can I hold an event at the house?
Yes: there is outdoor space for a small event in the house's courtyard.
The rooms
How many rooms does the house have?
Six rooms that can be booked individually or together, for a family or a group of up to fourteen.
How many guests fit in a room?
The Standard Queen, Suite, Deluxe Suite and Master Suite fit up to two. The Standard Double, at 32 m², is the only one that sleeps four, with an extra-person charge from the third guest on.
How big are the rooms?
The two Standard Queen rooms are identical, 24 m² each. The Standard Double is 32 m²; the Suite and the Deluxe Suite, 27 m²; and the Master Suite, the largest in the house, 42 m².
Breakfast
Is breakfast included?
Yes: the Mexican breakfast is made to order and served at the individual tables in the courtyard or at the long dining table.
Is there a welcome drink?
Yes, a welcome drink on every arrival.
Booking
How do I book?
Book directly with the house, from this page or over WhatsApp: from the first conversation, the Orchid House family is with you.
San Miguel de Allende
How close is the house to La Parroquia?
It is on Hidalgo street, a four-minute walk from La Parroquia.
Is there parking?
The old town is cobbled and its streets are narrow. Ask about parking before you arrive.
What is within walking distance?
Jardín Allende, 4 minutes away; the Museo Histórico Casa de Allende and the Centro Cultural El Nigromante, 5; the Public Library, 7; the Artisan Market, 9; and Parque El Chorro, 16.
Where can I eat near the house?
A few minutes on foot are Mama Mia (4), Atrio (5), Quince Rooftop (5), Moxi (8) and Lavanda Café (9).
Experiences
What experiences does the house arrange?
A balloon flight over the valley, a horseback ride through Cañada de la Virgen with lunch at the end, tastings at the San Miguel and San Lucas vineyards, a cocktail workshop, and a sixty-minute massage or facial.
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