Booking Policy

Reservation Policy

All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email sma.reservations@orchidhousehotels.com or our WhatsApp +52 415 174 0039 to Receive information about room types, rates, monthly promotions, or discounts (only if applicable). Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:

Bank Deposit Bank Transfer Credit Card Cash (Only at Front Desk) USD OR MXN

In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8

days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.

We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy. Any modification to the original reservation is subject to availability and price changes. In case of cancellation, please refer to our cancellation policies, which vary based on low or high-demand seasons. Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.

Cancellation Policy

Cancellations must be requested via email or telephone only and may be subject to cancellation fees. ORCHID HOUSE will impose cancella- tion penalties as follow: 1 night will be charge at the time of booking.

If cancellation is received by the hotel no later than 14 days before the arrival, no cancellation fee will apply. If cancellation is received within the 13-day period before the arrival, a 100% cancellation penalty will apply.

In case of reimbursement ORCHID HOUSE will apply $30.00 USD for administration costs. (Example: If the original deposit was $600.00 USD, then $570.00 USD will be reimbursed.)